Privacy Policy

Last Updated: November 2024

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information (name, email, company name, phone number)
• Audio files you submit for voice cloning services
• Training scripts and content you provide
• Account and billing information
• Communications with our team

2. How We Use Your Information

We use the information we collect to:

• Provide and deliver voice cloning services
• Process your requests and transactions
• Send you service-related communications
• Respond to your questions and provide support
• Improve our services and develop new features
• Comply with legal obligations

3. Data Retention and Deletion

Audio Files: Raw audio recordings are deleted 7 days after voice model creation.

Training Content: Scripts and generated content are deleted immediately after delivery to you.

Voice Models: Retained during your active contract period and for 30 days after termination, then permanently deleted.

Account Information: Retained for the duration of our business relationship and as required by law.

4. Data Security

We implement appropriate technical and organizational measures to protect your data:

• SOC2 Type II compliant infrastructure
• End-to-end encryption (TLS 1.3 in transit, AES-256 at rest)
• Isolated processing containers for each client
• Regular security audits and penetration testing
• Role-based access controls and multi-factor authentication

5. Data Sharing

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• With your consent: When you explicitly authorize us to share information
• Service providers: With vendors who assist in providing our services (all bound by confidentiality agreements)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict processing of your information
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us at: privacy@clonemyvoice.ai

7. International Data Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by regulatory authorities
• Data processing agreements compliant with GDPR
• Options for data residency in specific regions (EU, US)

8. Cookies and Tracking

We use essential cookies for website functionality and analytics cookies to improve our services. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or prominent notice on our website.

11. Contact Us

For questions about this Privacy Policy or our data practices, contact us at:

Email: privacy@clonemyvoice.ai
Security: security@clonemyvoice.ai